DG1 Exceeds Expectations Says New Council Report

The Council’s Communities committee [17 September 2019] will consider a report outlining the success of DG1 in its first month of operation.

DG1 has had more than 53,000 attendances, customer satisfaction is 95%, and memberships have increased by 97%.

DG1 opened to the public on 15 July 2019, and during the first month of operation, attendances were:
Leisure pool 5,274
Main/teaching pool 17,500
Health suite 2,600
Fitness suite 20,600
Fitness classes 4,751
Sports hall 3,050

Memberships have increased by 901 [97%].

The leisure water was exceptionally popular during the school summer holiday.

Demand for fitness classes is been high at what is normally a quieter period of the year for indoor fitness activity.

Customer feedback through the Have Your Say scheme indicates that:
95% of respondents would recommend the facility to a friend
91% are delighted with activity quality
82% are delighted with staff welcome
95% are delighted with staff friendliness
92% are delighted with staff approachability

DG1 now has an on-line booking system for club members, enabling them to book fitness classes on-line.

On-line booking for activities is now being extended so than non-members can book on-line for the likes of leisure water sessions and other activities.

Also being introduced will be self-service fast track kiosks, enabling customers to pay for activities without having to interact with staff.

Councillor Andy Ferguson, chair of the Communities committee, said: “I’m absolutely delighted with the performance figures and customer satisfaction for DG1. The vindicate our Council in its decision to take the long haul to deliver the first-class leisure facility that the people of Dumfries and Galloway deserve.”

Councillor John Martin, vice-chair, said: “Now that we’re delivered a first-class leisure facility, it’s hugely pleasing to see how well that it is being used and that people think highly of it. It will be a major asset for the region for many years to come.”

See report: https://dumfriesgalloway.moderngov.co.uk/ieListDocuments.aspx?CId=148&MId=4503